Privacy Policy
Last updated: March 6, 2026
At WawSup! (operated by Apex Horizon Digital), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp business automation platform and related services.
1Information We Collect
We collect information you provide directly, including your name, email address, phone number, business details, and payment information when you register for an account. We also collect WhatsApp conversation data that you choose to connect to our platform for AI training purposes, usage data such as log files, device information, and analytics, and cookies and similar tracking technologies to improve your experience.
2How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, including AI chat training and automation features. We process your data to manage your account and provide customer support, send you service-related communications and updates, analyze usage patterns to enhance platform performance, process payments and billing, and comply with legal obligations.
3Data Sharing & Disclosure
We do not sell your personal data to third parties. We may share your information with trusted service providers who assist in operating our platform (such as payment processors and cloud hosting providers), when required by law or to respond to legal processes, to protect the rights, property, or safety of WawSup!, our users, or the public, and in connection with a merger, acquisition, or sale of assets with your prior notification.
4Data Security
We implement industry-standard security measures to protect your data. All data is encrypted in transit using TLS and at rest using AES-256 encryption. We conduct regular security audits and maintain strict access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5Cookies & Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings. Essential cookies are required for the platform to function properly, while analytics and preference cookies can be opted out of.
6Third-Party Integrations
Our platform integrates with third-party services such as Cal.com, Google Sheets, Google Calendar, and Xendit. When you enable these integrations, your data may be shared with these services according to their respective privacy policies. We encourage you to review the privacy policies of any third-party services you connect to WawSup!.
7Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. If you request account deletion, we will remove your personal data within 30 days, except where we are required to retain it for legal or legitimate business purposes. Conversation data used for AI training is anonymized and aggregated after processing.
8Your Rights
You have the right to access, correct, or delete your personal data at any time. You may request a copy of your data in a portable format, withdraw consent for data processing where applicable, opt out of marketing communications, and lodge a complaint with the relevant data protection authority. To exercise these rights, contact us at hello@apexhorizondigital.com.
9Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.
10Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and sending a notification through the platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at hello@apexhorizondigital.com or write to us at Apex Horizon Digital, Jade Park Serpong 2 Blok E23, Pengasinan, Gunung Sindur, Kab. Bogor, Indonesia.